Customer Relationship Management Manager

CRM Manager

London - hybrid, 3 days in office

Up to £60,000

This is a highly visible, client facing CRM Manager opportunity within a growing digital agency where strategy and insight sit at the core of everything they deliver. You will lead end to end CRM initiatives, partnering closely with well-known brands while developing into a trusted advisor to senior stakeholders.

The Company

They are a fast-growing digital growth agency based in central London, recognised for delivering data led CRM and digital programmes that drive measurable results. Operating across a range of industries, they partner with large, high-profile organisations to improve customer engagement and lifecycle performance. Their culture is collaborative and ambitious, with a strong focus on learning and continuous improvement. The CRM and CRO function is expanding, offering clear opportunities to broaden your skill set.

The Role

You will take ownership of CRM projects across multiple client accounts, balancing strategic thinking with hands on delivery. Key responsibilities include:

• Developing multi channel CRM strategies aligned to client objectives
• Managing lifecycle campaigns across email, push notifications and SMS
• Designing segmentation, automated journeys and dynamic content approaches
• Analysing campaign performance and translating insights into actionable recommendations
• Reviewing existing CRM activity to identify optimisation opportunities
• Advising clients on CRM best practice and marketing technology usage
• Supporting implementation and migration of CRM platforms where required
• Building strong relationships with senior stakeholders and contributing to account growth
• Collaborating with cross functional teams including CRO specialists

Your Skills and Experience

• Strong commercial experience in CRM, ideally within an agency, consultancy or fast paced environment
• Ability to define and shape CRM strategy as well as deliver execution
• Confident presenting to and influencing senior stakeholders
• Solid analytical mindset with experience using data to inform decisions
• Understanding of multi channel CRM, with exposure to email or broader lifecycle marketing
• Experience using CRM or marketing automation platforms
• Proactive and collaborative approach with the ability to lead projects independently

What They Offer

• Exposure to high profile client accounts and complex CRM projects
• Clear progression within a growing CRM and CRO team
• Opportunity to expand into adjacent areas such as conversion rate optimisation

How to Apply

If you are interested in this CRM Manager opportunity, please submit your CV to be considered.